50,000 euros fine for misleading seller of travel vouchers | NOW

A seller of travel vouchers for city trips has been fined. The Travelance company put pressure on consumers by telephone to pay for something they had not agreed to, writes the Netherlands Authority for Consumers and Markets (ACM).

Travelance called consumers ‘as a thank you’ for completing a digital questionnaire. According to the ACM, the real purpose of the call was to sell vouchers for city trips. As a thank you for participating, people were offered a city trip. Costs of 99 to 149 euros per voucher were associated with those trips, but that was not immediately made clear.

Consumers who had been called were then pressured with aggressive collections to pay for something they had not agreed to. The period in which this occurred was in any case from July 2020 to mid-February 2021. The company says it has now stopped this sales practice.

According to ACM, it has received many reports about Travelance, which will receive a fine of 50,000 euros. Travelance can still appeal the decision.