Interference with patient portals and hospital registration pillars almost resolved | NOW



The malfunction that caused patients to temporarily not be able to register digitally at their healthcare institution has almost been resolved. In the course of the evening the technical problems should be resolved at all healthcare institutions, service provider ICTZ reports to NU.nl.

According to ICTZ, the problem lay with a connection provider to a data center. The outage was discovered around noon.

Because patient portals and registration pillars were inaccessible, patients could not, for example, hold video consultations with their healthcare provider. According to ICTZ, many healthcare institutions have held telephone conversations with clients instead.

All patient treatments would have continued in this way. The Noordwest Hospital Group and the Isala Hospital in Zwolle, among others, say they have experienced problems.

The St. Jans Gasthuis in Weert, whose patient portal was also not functioning, stated earlier that day that there was a DDoS attack. It is not clear to what extent a DDOS attack actually took place.

ICTZ serves some 48 medical organizations in the Netherlands. The service provider will continue to investigate the cause of the malfunction in order to prevent a new technical problem in the future.

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